Return, Cancellation, and Refund Policies

Overview

At Home Centered Care Institute (HCCI), we aim to ensure customer satisfaction by delivering valuable services and products that meet the needs of our clients, and we are dedicated to offering exceptional quality and support. We understand that sometimes expectations may not be fully met, and we are committed to addressing such instances with understanding, care, and a desire to learn from customer feedback. Our policies reflect this commitment, while providing clear guidelines for how our clients may notify us of a desire to return products, cancel services, and/or request a refund.

Eligibility

The following products and services are eligible for consideration of return or cancellation with a refund, provided the request is received within seven (7) days of the product purchase or service delivery date:

• HCCIntelligence™ Community
• HCCInteractive™ Solutions Packages
• Online Courses

To request information on our cancellation policies for Confer Analytics®, send an email to ConferAnalytics@HCCInstitute.org.

How to Request a Refund

If you are not satisfied with a product or service purchased, we encourage you to contact us promptly to discuss your concerns and provide feedback. This will help us to not only address your dissatisfaction, but to also improve our offerings and better meet our customers’ needs.

The steps involved include:

1. Contact Us: Send an email to info@HCCInstitute.org within seven (7) days of the product purchase or service delivery date, and include the following details:
   • Your name and contact information;
   • The product or service for which you are requesting a refund;
   • The date of purchase or service delivery;
   • A brief explanation describing how your expectations were not met.
2. Review Process: Once we receive your request, our team will review the details and contact you within five (5) business days to discuss your concerns.
3. Refund Approval: Approved refunds will be processed within 30 days of approval, with the refund issued using the original payment method. If you have not received your refund after this period, please contact us again at info@HCCInstitute.org.

Live In-Person Events: Cancellation & Refunds

HCCI periodically offers live in-person events, such as workshops and the House Call Practicum, activities which necessitate a modified policy for cancellation and refunds.

Cancellation by HCCI

HCCI reserves the right to cancel a Live In-Person Event at any time for any reason.  If HCCI cancels a Live In-Person Event, you will have the option to either a) transfer registration fees paid to another HCCI activity(ies) or b) receive a full refund. You must inform HCCI of your choice of either the transfer or refund within two (2) weeks of the Event cancellation.  If no such notification is received, HCCI will issue a refund. 

Cancellation by Registrant

To cancel your registration from a Live In-Person Event, please send notice to HCCI via e-mail at info@HCCInstitute.org. Cancellation notices received at least two weeks prior to the first day of the Event will be refunded the amount of the registration fee paid, less a $75 administrative fee.     

Cancellation requests submitted after the deadline noted above, will not receive any refund. No-shows are not eligible for any refund.  

Other Policies

Requests to transfer your registration to another person will be considered on a case-by-case basis. Transfer requests must be made in writing no later than one week prior to the first day of the Event.

For multi-day events, enrollment may not be “split” between participants.  Likewise, there is no single-day tuition.

HCCI is not liable or responsible for any travel, lodging or work expenses incurred in the event of an Event cancellation that is initiated by either HCCI or the registrant.  

Policy Updates

HCCI reserves the right to update these policies at any time.

Contact Information

If you have questions on these policies, please contact us at info@HCCInstitute.org or 630.283.9210.